It never fails. No matter how diligent we are when hiring quality professionals, there will always be times when we’re faced with difficult conversations in the workplace. As managers, supervisors, Human Resource Directors or CEO’s it’s easy to sidestep these conversations until it’s too late for you and your employee to get on the same page. Meeting these challenging moments head on in a manner that treats each party with dignity and respect insures that the expectation is clearly communicated and the opportunity to correct the concern is left up to the employee.

Fear of retribution, corporate bullying, and a negative work environment can be easily avoided with communication skills that encourage growth through coaching, rather than fear. Thus, creating intrinsic motivation with your employee(s) and building a relationship based on accountability and responsibility for all parties.

Depending on the size of your business or organization, it can cost you anywhere between $8,000 to $16,000 to replace an employee. When supervisors are not masters of the challenging moment with a difficult employee, problems often escalate, resulting in employee frustration, decreased staff morale and the need to involve higher management. This can result in a higher turnover and expense for the company.

Investing in a management program that can help you build your business/organization rather than spin your wheels throughout the year is essential.

Responsibility-Centered Leadership helps leaders create a culture of responsibility that contributes to organizational success. Leadership, communication and culture are three important factors in determining the success or failure of any organization. Responsibility-Centered Leadership is designed to address and enhance all three.